Billing & Commission Policy

1. Plain-English Summary

• Memberships are one-time charges. PropFirm = 30 days, Live = 365 days. They do not auto-renew today; you only pay again if you choose to.
• Funded-account commissions are usage-based. When the bot trades on a funded account and you make a profit above your tier's buffer, a commission is recorded per trade. Those commissions are aggregated weekly and charged every Friday to the card on file.
• Eval and Live accounts are NOT charged commissions. Only funded-account profits trigger weekly commission charges.
• If a weekly charge fails, your funded bots are paused (frozen) until you settle the invoice. You can pay anytime by clicking the "Pay Now" banner in your dashboard.

2. The Three Things We Charge For

2.1 Membership Fee — one-time, fixed

You pay a single, fixed amount at checkout. The amount is shown to you in USD before you confirm the purchase. Two products exist:

• PropFirm membership — covers 30 days of automated trading on a TopStep-style funded or evaluation account. Pricing depends on tier (A, B, or C).
• Live Trading membership — covers 365 days of NinjaTrader bot service. Pricing depends on tier and account size.

The charge appears on your statement as SOLACEHUB.XYZ. The exact USD amount, tier, and term are shown on the Stripe Checkout page before you click "Pay" and again on the receipt Stripe emails you.

2.2 Weekly Commission — usage-based, funded accounts only

While your bot trades a funded account, each closed trade is evaluated against your plan tier's commission schedule:

Commissions are recorded by the bot at the moment a trade is closed and shown to you in real time on the Commissions view of your dashboard. You can audit every line item before Friday's charge happens.

Excluded from weekly commission billing:

• Evaluation accounts (e.g., Trading Combine / 50KTC / TC-V2 / COMBINE) — no commission is charged because no real money is being made.
• Live (personal brokerage) accounts — commission, if any, is handled inside the live broker workflow, not by this weekly billing system.

2.3 Optional Add-Ons

If you opt into add-ons at purchase (e.g., extra bot slots), they appear as separate, clearly-labeled line items on the same Stripe Checkout page as the membership and are charged once.

3. When Charges Occur

If a Friday is a US bank holiday or our system is down, the weekly run executes at the next available scheduled tick; it never runs more than once per week per user.

4. What You Authorize When You Save a Card

By completing your first Stripe Checkout with Solace, you agree to the following recurring-payment authorization, as required by Stripe and US payment-card network rules:

You authorize Solace LLC to store your payment method (via Stripe) and to charge it on a recurring basis for variable amounts equal to the commissions accrued on your funded accounts during the prior calendar week, in accordance with the commission schedule for your plan tier described in Section 2.2 of this Billing & Commission Policy. Each charge will appear on your statement as SOLACEHUB.XYZ. You may revoke this authorization at any time by canceling your membership (which removes the saved card and stops future charges); revocation does not eliminate amounts already accrued for trades already executed.

Card data is handled exclusively by Stripe, a PCI-DSS Level 1 service provider. Solace never sees or stores your full card number, expiration, or CVC. We store only the Stripe customer and payment-method identifiers needed to request a charge.

5. Notifications & Receipts

• Per-trade transparency. Every commission is visible in your dashboard the moment the trade closes — no waiting for the weekly invoice to know what you owe.
• Weekly receipt. Stripe emails you a receipt for every successful weekly charge. The receipt shows the total amount, the week covered (Monday → Friday), and a link to a PDF invoice.
• Failure notice. If the weekly charge fails (declined card, expired card, insufficient funds, requires 3-D Secure, etc.), you'll see a red banner across the top of your dashboard the next time you log in: "Your funded bots are frozen — commission of $X is past due. Pay to resume trading."

6. What "Frozen" Means

If your weekly commission charge fails, Solace will:

1. Mark the invoice as past-due.
2. Pause your funded bots so they do not open new trades. Eval and live bots are not affected.
3. Display the red "Pay Now" banner across your dashboard.
4. Retry the saved card up to four (4) additional times over the following days.

You can settle the past-due invoice at any time by clicking Pay Now, which sends you to Stripe Checkout. As soon as the payment confirms, the freeze is automatically lifted and your bots resume on the next bar.

7. How to Stop Future Charges

• Stop the bot. If you stop your funded bot, no new trades are taken, no new commissions accrue, and the next Friday's charge will be $0 (and therefore not invoiced).
• Cancel your membership. See our Refund Policy for cancellation. Cancellation removes the saved card from future use and prevents any further weekly charges. It does not erase amounts already accrued from trades already executed prior to cancellation.
• Remove your card. Email [email protected] to delete the saved payment method. Note that without a card on file, any pending commission invoice will remain past-due and your funded bot will stay frozen until paid.

8. Disputes & Errors

If you believe a commission line item or weekly charge is incorrect, please email [email protected] within thirty (30) days of the charge with the invoice number and a description of the issue. We will respond within five (5) business days.

If we agree there is an error, we will refund or credit the disputed amount to your Stripe payment method within ten (10) business days. Please contact support before initiating a card chargeback — chargebacks filed without prior contact may result in account suspension as described in the Refund Policy.

9. Taxes

All amounts shown on Solace are in US dollars and are exclusive of taxes. Where required by law, applicable sales tax, VAT, or GST will be added at checkout and shown as a separate line item before you confirm payment.

10. Changes to This Policy

We may update this Billing & Commission Policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes that affect how much you pay or when you pay will be communicated by email to the address on file at least fourteen (14) days before they take effect, and you may cancel your membership before the change applies.

11. Contact

Solace LLC, Irvine, California · [email protected]