SOLACE

Refund Policy

Last updated: April 20, 2026 · Solace LLC, Irvine, California

1. How to Cancel

You can cancel a Solace membership at any time by:

  • Opening the dashboard, navigating to Settings, and selecting Cancel membership; or
  • Emailing [email protected] from the address on your account.

Cancellation takes effect immediately. We will stop the bot, disable any TopStep / NinjaTrader API keys you authorized us to use, and prevent any future billing. You may continue to access the dashboard read-only for the remainder of your paid period.

2. When Billing Stops

The current checkout flow is one-shot — not auto-renewing. PropFirm memberships cover a single 30-day period; Live memberships cover a single 365-day period. Once you cancel (or simply do not purchase a renewal), no further charges occur. If we introduce auto-renewal in the future, cancellation will halt the next renewal charge but will not retroactively refund the current period.

3. Default Policy: No Refunds

Because Solace begins delivering the Service immediately on activation — provisioning a hosted bot, sending API requests to your broker, and consuming server / data-feed resources for the duration of the period — all sales are final and non-refundable. By completing checkout you acknowledge that you are purchasing access to a digital service that begins performance immediately and you waive any cooling-off / withdrawal period to the extent permitted by law.

4. Pro-Rata Exceptions

We will, at our sole discretion, issue a pro-rata refund for the unused portion of a paid period in the following cases:

  • Service outage caused by Solace exceeding seventy-two (72) consecutive hours during your paid period, where the outage prevented the bot from operating and was not caused by your broker, your account state, exchange holidays, or force majeure.
  • Duplicate charge on the same membership purchased twice in error within twenty-four (24) hours.
  • Material misrepresentation by Solace regarding a documented Service feature you relied on at purchase, where we are unable to provide that feature within thirty (30) days of your written report.
  • Death or permanent incapacity of the account holder, on receipt of reasonable supporting documentation from the legal representative.

Pro-rata refunds are calculated as amount_paid × (days_unused / total_days_in_period), rounded down to the nearest dollar. Refunds are issued back to the original payment method (Stripe, BTC, or LTC) within ten (10) business days of approval. Cryptocurrency refunds are denominated in USD at the time of refund and paid in the same currency you used to purchase; we are not responsible for exchange-rate movements between your purchase and the refund.

5. Chargebacks & Disputes

Please contact [email protected] before filing a card chargeback. Initiating a chargeback prior to contacting us may result in immediate suspension of your account, forfeiture of any remaining membership time, and forfeiture of any affiliate / referral balance pending review.

6. Contact

Solace LLC, Irvine, California · [email protected]