Terms of Service
1. Acceptance of Terms
By creating an account, purchasing a membership, or otherwise using any service operated by Solace LLC ("Solace", "we", "us") at solacehub.xyz (the "Service"), you ("you", "the user") agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Service.
2. Description of Service
Solace provides automated trading software and execution infrastructure for the NQ E-mini Nasdaq-100 futures contract on third-party broker accounts (including TopStep / TopStepX prop-firm accounts and NinjaTrader live brokerage accounts via Interactive Brokers). The Service includes a web dashboard, hosted bot execution on Solace-managed servers, optional Discord status integration, and customer support.
Solace is a software service. Solace is not a registered investment advisor, broker-dealer, futures commission merchant, or financial planner. We do not custody your funds; trades execute on accounts that you own and fund with the third-party broker.
3. Eligibility
You must be at least 18 years old and legally able to enter into binding contracts to use the Service. You represent that the information you provide at signup is accurate and that you are using the Service for your own account and not on behalf of any sanctioned person, entity, or jurisdiction.
4. Billing & Subscription Terms
PropFirm memberships are billed monthly in advance for a 30-day access period. Live Trading memberships are billed annually in advance for a 365-day access period. Pricing is presented on the Get Access page in the dashboard at the time of purchase and is the binding price for that purchase.
You may pay by accepted cryptocurrency (BTC, LTC) or by credit / debit card via Stripe. Card transactions appear on your statement as SOLACEHUB.XYZ. All amounts are in U.S. dollars. You are responsible for any taxes, withholdings, or third-party fees imposed by your bank, card issuer, or jurisdiction.
5. Auto-Renewal Disclosure
The current checkout flow uses one-shot payments. Memberships do not auto-renew unless explicitly enabled. To continue access past the 30-day (PropFirm) or 365-day (Live) period, you must purchase a renewal from the Get Access page. We will surface in-dashboard renewal reminders before expiry. Should we introduce automatic recurring billing in the future, we will obtain your separate, affirmative consent before any recurring charge is initiated.
6. Acceptable Use
You may not (a) attempt to reverse-engineer, decompile, or extract source code from the Service or any deployed bot binary; (b) use the Service to violate any law, exchange rule, or third-party broker terms (including TopStep's rules of engagement); (c) abuse the referral / affiliate program with self-referrals, fake signups, or coordinated fraud; (d) interfere with the operation, security, or other users of the Service; or (e) resell, sublicense, or redistribute Service access without our written permission.
7. Trading Risk Disclosure
Trading futures involves substantial risk of loss and is not suitable for all investors. Past performance, backtests, and historical results presented anywhere on the Service are not indicative of future results. You may lose some or all of the capital you commit to a trading account. The Service is provided as a tool; you are solely responsible for the trading decisions executed under your account, the funding of that account, and the financial outcomes.
8. Limitation of Liability
To the maximum extent permitted by law, Solace, its members, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, trading capital, or business opportunities, arising out of or in connection with the Service, even if advised of the possibility of such damages. Our aggregate liability for any direct damages arising out of or relating to the Service is limited to the amount you paid Solace in the twelve (12) months preceding the event giving rise to the claim.
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any specific trading outcome will be achieved.
9. Termination
You may cancel your membership at any time from the dashboard or by emailing [email protected]; cancellation stops future billing but does not, by itself, entitle you to a refund of the current period (see the Refund Policy). We may suspend or terminate your account immediately for breach of these Terms, suspected fraud, abuse, or where required by law.
10. Dispute Resolution & Arbitration
You and Solace agree to first attempt in good faith to resolve any dispute informally by emailing [email protected]. If a dispute is not resolved within thirty (30) days, the parties agree to resolve any unresolved dispute, claim, or controversy arising out of or relating to these Terms or the Service by binding individual arbitration administered by JAMS in Orange County, California, under its Streamlined Arbitration Rules & Procedures. Each party waives any right to participate in a class, collective, or representative action. Either party may bring an individual claim in small-claims court instead, where eligible.
11. Governing Law
These Terms are governed by, and construed in accordance with, the laws of the State of California, without regard to its conflict-of-laws principles. The exclusive jurisdiction and venue for any action not subject to arbitration is the state and federal courts located in Orange County, California.
12. Changes
We may update these Terms from time to time. Material changes will be communicated by in-dashboard notice or by email to the address on file. Your continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms.
13. Contact
Solace LLC, Irvine, California · [email protected]